We specialize in customization. Yes we do have ready stock for some products however limited in quantity. You can email us for more information.
Yes we still do customization from newborn to adult. Please “CLICK HERE” for more info. Do note that waiting time for customization order takes 2-3 weeks.
All customization takes 2-3 weeks and will be subjected to any delay due to order on hand. Do note that mailing duration depends on your choice of mailing as indicated in the table below.
|Types of Mailing||Price||Duration|
|Normal Mail (Singpost)||Fixed $2.50||2-7 working days|
|Registered Mail (Singpost)||Min $4||2-5 working days|
|Delivery Service||Min $12||1-2 working days|
|Overseas Mail (Singpost)||Min $15||7-21 working days|
Do refer to this page “Track Order” to key in your tracking number to track your parcel.
5. If the product I received is not in good condition, how do I go about exchanging it? Will I be able to request for a refund?
You can refer to this “Returns & Exchanges” for more information.
Upon confirmation from us, you can proceed to mail it back for exchange at the following address:
Block 191 Boon Lay Drive #08-146 S(640191)
We will process an exchange for you as soon as possible.
Refunding services are available for products only when it is not possible to exchange.
7. If I am from a foreign country outside Singapore, would I still be able to purchase from your site?
All measurements are indicated in the website. It is subjected to a difference of 0.5″ to 1.5″. For customization order, please refer to our “Customization Guide” for more details.
If you cannot proceed with your order, please take a screenshot of the webpage you are stuck at and email it to us at firstname.lastname@example.org We will do our best to contact you back within 24 hours with a solution.
If we have not sent out your order, we will do our best to change your delivery address as per request. Please send an e-mail to email@example.com as soon as possible and title it “Wrong delivery address” in the subject line. Kindly indicate your order number and the correct address in your email or message. We will confirm the change once it is done.
Sorry, meet-up services are NOT available. However, we can do exception if you need your order urgently. But you must be able to accommodate to our timing and location. Do note that if you opt for this option, you are flexible with us changing timing and location 1 hour in advance.
All orders received through our system will be proceeded immediately. As such, we would not be able to cancel your order. For customization orders, cancellation of order after payment is NOT allowed and will be subjected to approval. Please email us immediately at firstname.lastname@example.org. We will be more than happy to make changes for you if possible.
Firstly, do make sure you enter the correct e-mail address. If you are still unable to log in, the easiest way is to request a new password through the “Lost your password?” link. From there you can fill in your e-mail address and receive an email with a link. Just click on the link to create a new password. If you still cannot log in, please email us at email@example.com and we will be glad to assist you.
We will provide you a discount voucher for you on your next purchases once we received your first invoice order. Orders above $250 will be entitled to 10% discount on the next purchases.
If you would like to enquire more information, you can email us at firstname.lastname@example.org.